We handle the day-to-day running of a residential block on behalf of the freeholder, RMC or RTM company — collecting and managing service charges, arranging maintenance and repairs, keeping the building compliant and insured, preparing budgets and accounts, and being the point of contact for leaseholders. In short, we take the work and worry of running a building off your hands.

It's more straightforward than most people expect. Once you've given your current agent notice (we'll check the notice period in your management agreement), we handle the handover — collecting the funds, records, keys and documentation, and making sure nothing falls through the cracks. We'll guide you through each step so the transition is smooth for you and your leaseholders.

A service charge is the money leaseholders pay towards the cost of running and maintaining the shared parts of a building — things like buildings insurance, cleaning, gardening, lift servicing, repairs, and a reserve fund for future major works. What's recoverable is set out in the lease, and we make sure every charge is reasonable, properly evidenced and clearly reported.

A Resident Management Company (RMC) is usually set up when a development is built, giving leaseholders a stake in managing their building. A Right to Manage (RTM) company is formed by leaseholders to take over management from the freeholder, using rights under the Commonhold and Leasehold Reform Act 2002. We work with both — and can guide leaseholders through setting up an RTM if that's the route you're considering.

All service charge and reserve funds are held in a ring-fenced client account, entirely separate from our own money and held on trust for your development. We also belong to an approved Client Money Protection (CMP) scheme, which protects your funds, and a government-approved redress scheme for independent resolution if anything ever goes wrong.

When a block faces major works or a long-term contract that will cost any single leaseholder more than a set threshold (currently £250 for works or £100 a year for agreements), the law requires a formal consultation with leaseholders before the work goes ahead. We manage the whole Section 20 process for you, so the costs remain fully recoverable and everyone is properly consulted.

We charge a transparent annual management fee, usually quoted per unit, agreed with you up front before we start — no hidden costs. Any additional or one-off services are agreed separately so you always know what you're paying for. We're happy to provide a clear, written quote for your development.

We manage residential blocks across Essex and the South East. If you're not sure whether your development is within our area, just get in touch and ask — we're always happy to talk it through.